Yes. This charger utilizes the universally adopted Type 2 plug and complies with the IEC 62196 standard, making it compatible with most electric vehicles equipped with a Type 2 charging port, including mainstream European models and many international brands.

We recommend verifying that your vehicle's charging port is Type 2 before use. If you have any questions regarding compatibility, please feel free to contact our customer service team for detailed assistance.

Installing a wall-mounted charger in a residential estate parking space typically involves the following steps:

1.     Obtain Permission from Property Management: Firstly, you must discuss and obtain installation approval from your building or estate's property management office. This is a necessary initial step.

2.     Hire a Qualified Contractor: After agreement is reached, ensure you engage a Registered Electrical Contractor (REC) to carry out the installation, guaranteeing compliance with Hong Kong's electrical safety regulations.

3.     Apply for Electricity Supply: Following installation, depending on your local power company (e.g., The Hongkong Electric Company Ltd.), you or your contractor may need to submit a formal application for electricity supply. The power company will then conduct an assessment before granting final approval.

We recommend first contacting your property management to understand their specific policies and application procedures. If you need recommendations for professional installation services, please feel free to contact us.

The installation cost varies depending on the specific site conditions and electrical configuration. Key factors include:

-           Distance between the parking space and the electrical meter room

-           Capacity of the existing electrical system and potential upgrade requirements

-           Required materials, such as cables, conduits, and accessories

We provide professional on-site assessment services to develop an installation plan that best suits your needs and to provide an accurate quotation. Please contact us to schedule a site survey.

The charging time for the GAC EV Charger (RFID) - 7kW/22kW primarily depends on your electric vehicle's battery capacity.

Theoretical Estimate

This charger delivers a fixed power of 7kW, meaning it supplies approximately 7 kWh of electricity per hour. Typically, it takes approximately 5 to 8 hours to fully charge an EV with a 50-60 kWh battery from a low state of charge. For 22kW, meaning it supplies approximately 22 kWh of electricity per hour. Typically, it takes approximately 2.3 to 2.7 hours to fully charge an EV with a 50-60 kWh battery from a low state of charge.

Factors Affecting Actual Charging Time

Please note that the actual charging duration can vary due to several factors:

-           Vehicle Battery Capacity: A larger battery capacity requires a longer charging time.

-           On-board Charger Power Limit: Some vehicle models have on-board chargers that cannot accept the full 7kW power input.

-           Ambient Temperature and Battery Condition: Extreme temperatures can affect battery charging efficiency.

Ideal Usage Scenario

The 7kW charging power is compatible with standard household electrical systems, making it ideal for installation at homes, offices, and similar locations. Charging overnight or during extended parking periods is sufficient to meet the daily driving needs of most users.

This product is built to be robust and typically does not require frequent professional maintenance under normal usage conditions. To ensure long-term operational stability and safety, we recommend following these simple care guidelines.

Daily Maintenance Guidelines

-           Exterior Cleaning: Regularly wipe the charger body and cable with a dry, soft cloth to keep them clean and dry. Please avoid using chemical solvents or direct high-pressure water jets.

-           Cable Inspection: Before use, we recommend visually inspecting the charging gun connector, cable, and plug for any obvious physical damage, such as cuts, cracks, or excessive bending.

-           Abnormal Conditions: If you notice any warning lights, unusual noises, or a significant drop in charging efficiency, please stop using the charger immediately.

Warranty and Service

We provide a two-year product warranty, effective from the delivery date:

-           First Year: Includes the site visit fee and limited warranty service*.

-           Second Year: Includes limited warranty service*; the site visit fee is billed separately.

*For the detailed scope of service and terms & conditions, please refer to the warranty card included with your product.

Should you encounter any operational issues, please feel free to contact our customer service team. We will be glad to arrange the relevant services for you.

We highly value our users' opinions and suggestions. We are always eager to hear your feedback, whether it's about your experience with our products, customer service, or any ideas you have for how we can improve.

Your feedback helps us continuously improve. Please feel free to contact us through our official channels, and a dedicated team member will assist you.